Frequently Asked Questions

What is required to setup an Akorn account?
Completion of the Akorn New Account/Credit Application Form. Please click here to complete or download.

Why do you need my DEA number?
Akorn is required by law to have on file a copy of the customer’s current license; DEA and or State License. State license needed if customer’s ship to address does not match address on DEA license.

Can I cancel my order?
Orders may be cancelled up to the time they ship. Contact customer service at 800-932-5676 for order cancellations.

Can I pay with a credit card?
Yes; Visa, Master Card and American Express may be used. Discover Card is not accepted. Credit cards are charged when your order ships.

Can I pay via Invoice/PO number?
Provided your account is eligible, you may pay with a via invoice/PO number and be invoiced.

How can I return my order?
You can call Customer Service or email returns@akorn.com for return information and Akorn's Return Policy.

How do I contact my sales rep?
Click here and enter your zip code for you Akorn Sales representative.

How do I contact Customer Service?
You may email customer.service@akorn.com or call 800-932-5676.

How do I place an order?
Orders may be placed online at www.akorndirect.com, via fax 800-943-3694, or you may call your order in to 800-932-5676.